Office & Sales Coordinator

We are looking for an organised and enthusiastic individual to help coordinate the sale and dispatch of over 15,000 tonnes of Cornish-grown potatoes each year.

// THE ROLE

The Office & Sales Coordinator plays a central role in helping to keep the farm’s operations running smoothly. This is a fast-paced position that blends sales administration, logistics coordination, office organisation, and team support. It requires someone proactive, organised, and comfortable wearing multiple hats.

You will act as a key contact for customers, hauliers, and staff — helping to ensure accurate documentation, smooth dispatch of produce, and timely communication across all parts of the business.

// KEY RESPONSIBILITIES

Sales & Order Administration

– Receive and process daily customer orders via phone and email, including from wholesalers, supermarkets, and export customers.

– Coordinate haulage and delivery schedules to ensure orders are fulfilled accurately and on time,

– Produce and issue delivery notes, pallet labels, and invoices,

– Maintain sales spreadsheets and customer records,

– Support traceability and customer specification compliance.

General Office Administration

– Answer incoming calls and emails; provide a professional first point of contact,

– Maintain digital and paper filing systems,

– Monitor and organise stocks of stationery, PPE, and other office consumables,

– Track and log staff hours, holidays, and ad-hoc forms (e.g. accident forms, return-to-work notes)

– Keep communal office spaces tidy, stocked, and functional.

Logistics & Dispatch Coordination

– Book and confirm hauliers for potato loads – both bulk and palletised,

– Prepare load-out instructions for grading & packing staff, forklift drivers and dispatch staff,

– Maintain haulage schedules and ensure relevant compliance (e.g. CMR notes, export docs)

– Flag delays, quality issues, or paperwork errors to the farm management team.

Compliance & Auditing Support

– Assist in preparation for farm assurance and audit visits (Red Tractor, GlobalGAP, etc.),

– Keep digital audit folders up to date with certificates, checklists, and reports,

– Monitor and flag missing or non-compliant records (e.g. seed certificates, tractor checks),

– Update internal SOPs and procedural documents where required.

Reporting & Planning

– Update weekly sales logs, harvest movement trackers, and stock reports,

– Support crop dispatch, quality control and yield reporting,

– Help prepare seasonal forecasting documents and crop allocation summaries with the farm management team,

– Work with department managers to prioritise admin workload based on season and enterprise,

// WHO YOU’LL WORK WITH

You will report to the directors and work closely with:

– Farm Staff (UK and Non-UK),

– Technical Manager,

– Accounts Manager,

– Hauliers and delivery drivers,

– External customers and suppliers,

– Auditors and assurance bodies.

// WHAT WE’RE LOOKING FOR

Essential:

– Excellent organisational and administrative skills,

– Strong IT skills – Microsoft Excel, Word, Outlook,

– Ability to prioritise tasks and work independently,

– Confident communicator (written and verbal),

– Calm under pressure and in time-critical situations,

– Attention to detail and commitment to accuracy.

Desirable:

– Agricultural background or interest in farming,

– Basic understanding of produce handling, labelling, and dispatch,

– Experience in logistics, admin, or customer service,

– Familiarity with traceability and farm assurance.

If this role sounds like a good fit and you’re excited to get stuck in, we’d love to hear from you!

Please email jobs@pengellyfarms.com with:

– Your up-to-date CV

– A short covering note telling us a bit about yourself and why you think you’d be a great addition to the team.

We look forward to hearing from you soon!

// SALARY: From £30,000/per year